Service Policy and Rates
Labor Rates
- Technician Labor - $100/hr
- Engineering Labor - $150/hr
Wiring Diagram Creation
- Crescent can create a detailed power system wiring diagrams for your boat or RV. Our flat rate for vessels under 50’ long is $1500. Larger vessels will require a custom quote.
- This service includes a site visit (up to 1 hr travel) to inspect, photograph and document the existing system. Documentation will cover power-in (shore power, engine/alternator, generator, solar panels, etc.), battery banks (including switches and fuses/breakers for each bank), power conversion (inverters, chargers, charge controllers), and power monitoring (shunts, voltage and current meters). Manufacturer and model # for all components to be re-used will be documented.
- Details on panel/switch wiring are not included (but can be for an extra charge).
- If a visit isn’t possible, pictures and measurements will be required.
- Using documentation collected during the site visit, a 2D wiring diagram to represent all the wiring connections will be created. The diagram will not be to-scale and will not represent the actual physical layout of the boat. The diagram will list manufacturer and model # for all components and will specify wire size and fuse sizes required.
- After the diagram is complete, there will be an additional site visit to review and discuss component installation. Two large (D-size) color prints of plans will be provided at this time.
- Diagram service includes providing a Bill of Materials for component ordering
- Diagram service does not include any component costs or any installation labor.
- If Crescent Yacht Systems creates the Wiring Diagram, components are purchased through Crescent and Crescent is engaged to do installation, then all necessary wiring, terminals, loom, zip-ties and other consumables will be provided for a flat $500 charge for boats or RV’s up to 50’ long. Vessels over 50’ will require special quote.
General Terms
1) ESTIMATED WORK/PROPOSALS
At a client’s request, we will provide a written or verbal estimate (Proposal) prior to commencing an installation or repair. At the completion of the job, the client will be invoiced for the actual materials used and the actual time taken to complete the job (time & materials). The Proposal is provided only as a guide. Crescent Yacht Systems makes no assurance that the invoiced amount will match or be close to the estimated amount.
2) FIRM QUOTE EQUIPMENT INSTALLATIONS
Occasionally we may offer to do work to a Firm Quote. A Firm Quote will be invoiced at the quoted price plus State sales tax (if applicable). After a quoted job has commenced, any changes or additions will require the client’s approval of an additional quote. Unless otherwise stated, a quoted price includes the equipment, shipping costs, installation materials and installation labor. PC software & hardware configuring is not included in a Firm Quote and will be charged by the hour. Equipment calibration and/or sea-trial is only included when specifically stated.
3) LABOR AND TRAVEL CHARGES
For jobs in the New Orleans metro area, service time is charged from the time the Crescent Yacht Systems technician arrives at the marina until they leave.
For jobs outside the New Orleans metro area where travel time from Crescent’s office and back exceeds two hours, time will be invoiced at ½ the prevailing rate. Any flight or ferry charges will be invoiced to the client, at cost.
4) WARRANTY REPAIR CHARGES
All costs related to equipment warranty repairs that are not paid by the manufacturer will be the responsibility of the client. Each equipment manufacturer has a specific list of costs covered under the terms of their warranty. Costs not covered by the manufacturer may include travel time, shipping expenses, calibration and/or sea-trial time. Some manufacturers cover only the cost of replacement parts and no (or limited) service time. You may wish to check their policy with us before a repair is commenced.
5) CRESCENT YACHT INSTALLATION WARRANTY
Equipment that has been supplied and installed on a vessel by Crescent Yacht Systems carries a 12-month installation warranty, in addition to the manufacturer’s equipment warranty. Any defect that occurs with the physical installation will be corrected, free of charge, by technicians of Crescent Yacht Systems. Clients whose vessels that are more than two hours travel time from the nearest Crescent Yacht Systems store will be charged the technician’s travel time at ½ the standard service rate. All travel expenses such as flight or ferry charges will be the responsibility of the client. Repair charges for installation warranty work performed by companies other than Crescent Yacht Systems will not be accepted except under exceptional situations and with the prior approval of our service manager.
6) MANUFACTURER’S NEW EQUIPMENT WARRANTY
All new equipment sold by Crescent Yacht Systems carries the manufacturer’s warranty. Clients are responsible for ensuring that the warranty card has been completed and sent to the manufacturer to activate the warranty. Warranty terms and conditions vary from manufacturer to manufacturer. Check the literature provided with the product or contact your Crescent Yacht Systems representative for details.
7) CRESCENT YACHT SYSTEMS REPAIR WARRANTY
Crescent Yacht Systems guarantees that the specific components replaced during a service call will be correctly installed and will not fail for a period of 90 days from the date of replacement. Crescent Yacht Systems does not guarantee any other part of a system that may have been faulty at the time of the service call or that may subsequently fail.
8) INCOMPLETE REPAIRS
Occasionally, it is not possible to complete a repair. This may be due to time constraints, unavailable parts, or an item may be uneconomical to repair. In these cases, and at the sole discretion of Crescent Yacht Systems, we will discount the charges for our technician’s troubleshooting time.
9) TRAVEL & ACCOMMODATION CHARGES
For jobs that require our technicians to spend time away from home, we will invoice the client for all accommodation, living expenses and travel costs.
10) RESTOCKING FEES
A restocking fee of 15% of the original invoice price plus return shipping charges will be invoiced to the client for any equipment order that is canceled or changed after the equipment has been shipped from the manufacturer. Only equipment that is ‘as new’ and in its original packaging can be accepted for return. Software packages that have been opened cannot be returned.
11) PAYMENT TERMS
All equipment must be prepaid 100% in advance of work beginning. Labor must be prepaid at 50% of estimated work in advance of work beginning.
12) CREDIT CARD PAYMENTS
Payments by credit card that exceed $2,000.00 will incur a 2% surcharge to cover the credit card company processing fees. If payment is made via ACH/Bank Transfer, there is no fee. Please contact us and we will send a revised invoice with fee removed.
13) OVERDUE ACCOUNTS
Accounts that become over 30 days past due will have a 1-½% per month finance charge added until the account is paid. Any costs incurred by Crescent Yacht Systems collecting past due accounts will be the responsibility of the client.
14) RETURNED CHECKS
A $25.00 charge will apply to any checks that are returned by a client’s bank.